Preamble
The company Ecovtc VTC, a single-member simplified joint-stock company (SASU), registered under number 827 866 542, whose registered office is at 41, rue de Metzeral in Strasbourg, France, and registered in the register of chauffeur-driven passenger vehicle (VTC) operators with the Minister for Transport under number EVTC067150005, offers business and private customers the sale of a “chauffeur-driven passenger vehicle hire” service.
Purpose:
These general terms and conditions of sale are entered into between: On the one hand, the company Ecovtc. And on the other hand, any natural or legal person wishing to use the services of ECOVTC.
ECO-VTC-Strasbourg reserves the right to adapt or modify these terms and conditions of sale at any time. In the event of modification, the terms and conditions of sale in effect on the date of the order will apply to each order.
However, the general terms and conditions applicable to each service will be those in force on the day of final validation of the service by the Client.
Article 1: Ordering a vehicle
Ordering the Service via the Site is subject to the Client's prior acceptance of these General Terms and Conditions.
1.1 Client Obligations
After order confirmation, the customer must go to the agreed location. The customer will receive an email and/or SMS confirming the driver's arrival. This email and/or SMS also indicates the start of the driver's waiting period.
The driver may ask the customer to present their identity document or registered payment method.
1.2 Company Obligations
Upon receipt of the Client's request, if the destination location is entered, the Company undertakes to offer a quote indicating the price of the daily Transfer.
If the Customer accepts the offer, the Company undertakes to send him an Order confirmation by email and/or SMS.
The arrival time provided by the Company is indicative and based on standard times which it cannot be held liable for.
Article 2: Services
2.1 Professional liability insurance for transported persons.
2.2 Kilometers and time according to quote departure and arrival.
3.3 Welcoming the customer at an airport or train station with a sign bearing the customer's name.
4.4 Transport of the Client's luggage according to the vehicle's trunk capacity.
5.5 Cold drinks, newspaper, magazine, etc.
6.6 From the time of pick-up indicated by the customer, 20 minutes of waiting time are offered at (airport and station) and 10 minutes offered for any other journey.
Article 3: Route Calculation
All routes for requested transport services, and therefore their mileage, are calculated using the Google Maps application.
Article 4: Route Changes
Changes to routes and detours resulting from events beyond the Client's control (such as roadworks, inclement weather, detours, traffic jams, or accidents) will not be charged to the Client. These events cannot be grounds for dispute or claim.
Route changes and detours requested by the Client are not permitted. However, the driver may accept such a request if it does not disrupt the smooth operation of the business, such as causing a delay in picking up the next client. Any route change or detour requested by the Client will be subject to an additional charge, the amount of which will be determined based on the distance.
Article 5: Booking the service
Booking a service is done via our website (www.eco-vtc-strasbourg.com) or email (ecovtc@gmail.com), or by telephone (+33 6 74 88 79 04).
Reservations by telephone must be made at least 24 hours before the start time of the transport service (this period may be reduced at the discretion of the Provider depending on vehicle availability).
Upon receipt of the booking request, a quote will be sent to the Client. Quotes are valid for fifteen (15) days from their date of issue.
The booking of the service will become contractual and will be considered firm and final between the Parties once the quote has been returned by the Client, accepted and marked “approved”.
Article 6: Payment
Payment will be made automatically upon validation of the Order and must be paid either by credit card or in cash when boarding the vehicle or online on the website www.eco-vtc-strasbourg.com at the time of booking.
The prices shown in euros are net, excluding shipping costs. All orders are invoiced and payable in euros. ECO-VTC-Strasbourg.com reserves the right to change its service prices at any time.
The service provider reserves the right to refuse any service that it deems impossible to perform due to insufficient time or an overloaded schedule.
In the event that a deposit has been received by the Seller at the time of booking the service, it will not be refundable and will be retained as a fixed compensation, if the service is cancelled.
Any service commenced is payable in full. A deposit equal to 40% of the total amount of the planned service may be required for services over €100. This deposit must be paid at the latest when the Client sends the accepted quote marked “approved”.
In the event of late payment, late payment interest equal to 1.5 times the legal interest rate will be applied automatically and without prior notice.
ARTICLE 7 – Availability
Our offers and prices are valid as long as they are displayed on the website. If a product ordered is unavailable, the customer will be notified by email. If the product is unavailable and the customer places an order, they may cancel at any time and receive a full refund.
Article 8: Cancellation of the service
8.1 Cancellation of the service must be sent in writing either by email or post to Ecovtc.
8.2 The cost of the reservation is non-refundable:
Article 9: Highway Code
The driver is responsible during the service period and is instructed to respect and enforce road regulations and applicable laws.
The Client agrees to maintain a proper attitude, not to smoke, and not to consume narcotics or alcoholic beverages inside the vehicle.
Wearing a seatbelt in both the front and rear seats is mandatory. Failure to comply with this rule releases the Seller from all liability in the event of an accident.
The Seller reserves the right to cease performance of the service or to refuse access to the vehicle to any person exhibiting aggressive, disrespectful, vulgar or insulting behavior towards customers, passers-by, road users or the driver.
This cessation or refusal of service will result in the full amount being billed and will not give rise to any compensation.
Also, booking a vehicle does not guarantee access to the vehicle, the driver being authorized by Management, for safety or medical reasons, to refuse access to persons presenting a state of intoxication which he considers to be advanced or requiring specific care.
The Client will be responsible for any damage caused to the vehicle and its equipment.
Any damage to the vehicle caused by the Client opening the doors or windows inappropriately will be charged to the Client. This is why the Seller asks the Client to let the driver open and close the vehicle doors.
Bringing and consuming food and drinks, other than those made available to the Customer by the Seller, are not permitted in the vehicle unless prior agreement has been obtained from the driver.
No animals will be allowed in the vehicle except in a cage or sealed container specifically designed for that purpose. Acceptance of any animal in the vehicle remains at the sole discretion of the driver.
Tips are neither included nor mandatory. They are left to the customer's discretion.
When the journey is long, the driver must rest during the journey, in order to ensure the safety of the Client and the vehicle and to comply with the regulations in force.
Article 10: Luggage
The amount of luggage transported is proportional to the vehicle's trunk capacity. Therefore, luggage must fit in the rear trunk and be of a reasonable size that does not compromise the safety of the passengers and driver.
Luggage weight is limited to 25 kg per passenger. If luggage exceeds this weight, the Client must inform the Seller when booking the service.
Luggage must not pose any risk of damage to the vehicle. Any damage to the vehicle will be charged to the Client.
The customer remains responsible for their luggage. Any fragile items in the luggage remain the sole responsibility of the customer.
The Seller cannot be held responsible for any loss or forgetting of luggage or any other items in the vehicle.
Article 11: Complaints
Any claims must be made in writing within 8 (eight) days of the performance of the service by registered mail with return receipt requested addressed to the Seller's head office.
After this period, no complaint will be considered.
Article 12: Force majeure
Ecovtc SASU shall not be held liable if the non-performance or delay in performance of the service results from a case of force majeure. For the purposes of this clause, force majeure shall be understood to mean any external, unforeseeable, and irresistible event as defined in Article 1148 of the French Civil Code.
Article 13: Applicable Law in Case of Disputes
These general terms and conditions of sale, as well as all contractual relationships that may arise from them, are subject to French law.
In the event of a dispute arising between the Client and the Seller, the Parties undertake to seek an amicable solution, taking into account the interests of each of them before initiating any legal action.
Failing that, only the French courts will have jurisdiction.
